We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received we want to hear from you as this helps us to improve.
What to do
Please contact Sarah Kelly
- By email – sarah@morgan-kelly.co.uk
- By phone – 01273 407 970 / 01825 280 355
- By post – Pippingford Manor, Pippingford Park, Nutley TN22 3HW
What we will do
We will try to resolve any issues to your satisfaction as quickly as possible and aims to resolve issues within no more than 7 days.
We will acknowledge your complaint, review this and discuss it with you. We will keep a written record of your complaint and copies of any correspondence between us. We take complaints very seriously and will seek to reach a resolution with you.
If we are unable to resolve matters informally within 8 weeks, we will refer your complaint to an independent solicitor who will review your complaint and our file and advise you of whether they feel that the complaint is justified and will work with you and us to try to resolve the issue.
If we have not resolved your complaint within 8 weeks, you have the right to complain to the Legal Ombudsman:
https://www.legalombudsman.org.uk/contact-us/
Legal Ombundsman
PO Box 6806
Wolverhampton
WV1 9WJ
enquiries@legalombudsman.org.uk
0300 555 0333
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the SRA by following the guidance on their website www.sra.org.uk or accessed via this link: https://www.sra.org.uk/consumers/problems.page
You do not have to be a client of this firm in order to be able to complain to the SRA